Shipping policy

Shipping Fees

Shipping fees are set at $9.95 CAD for orders under $99 before taxes. Orders of $99 or more qualify for free shipping. 

Free shipping applies to standard delivery areas in Canada. Certain remote regions may incur exceptionally high shipping costs. In these rare cases, we reserve the right to contact you before shipping to offer you the option of covering a portion of the additional shipping costs. You will always have the option to cancel your order and receive a full refund if you do not wish to pay these additional fees.

Processing and Shipping Times

Orders are generally processed within 3 to 5 business days, depending on product availability and current order volume. During peak periods, such as promotions or special events, processing and delivery times may be extended. During these high-demand periods, the total delivery time may take up to 21 business days.

Carriers and Delivery

Orders may be shipped via various carriers such as Canada Post, UPS, GLS, or any other delivery partner available depending on the region. Once the order is handed over to the carrier, it becomes their responsibility.

Delivery Liability

As soon as the package is handled by the carrier, we cannot be held responsible for delays, losses, or delivery errors. It is the customer's responsibility to track their package and collect it within the required timeframe.

Delivery Zone

Shipping is currently offered within Canada only. Any order originating from outside this zone will be automatically declined or refunded.

Delays and Exceptional Situations

Delays may occur due to factors beyond our control, such as weather conditions, high order volumes, or carrier constraints.

GENERAL NOTE

This policy may be modified at any time without notice. The version posted on our site at the time of your use prevails over any previous version.